This section is designed as your first stop for resolving common issues on your own, with clear documentation, step-by-step guides, and demo videos to help you get back on track quickly without waiting for support.
Troubleshooting resources
If you’re just getting started, the Fermion Documentation is the best place to begin.It contains detailed guides, FAQs, and configuration instructions covering everything from course setup to advanced platform features. We also recommend watching our Demo Video, which provides an overview of the onboarding process, core features, and setup best practices. This video is especially helpful if you’re new to Fermion and want a quick walkthrough of how things work. For more specific issues, such as recorded videos not playing, buffering, or showing access restrictions, we have a dedicated Video Streaming Troubleshooting Guide.
This guide walks you through common causes of playback errors and provides practical steps to resolve them.