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Fermion allows you to customize and automate all system-generated emails to align with your brand and improve communication with your users. From setting up reminders for live events to editing default templates for different user actions, you have full control over how and when your platform communicates with learners and instructors.

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Live event email reminders

By default, all system-generated emails are sent from a Fermion-associated email address. If you want to use your own domain as the email sender, please refer to the Email Sender Configuration documentation to learn how to verify and connect your domain.
You can keep your participants informed and minimize missed sessions by enabling automatic reminder emails for all live events hosted on Fermion. When enabled, the system automatically sends reminder emails to all registered participants 24 hours, 6 hours, and 30 minutes before the event begins, ensuring they have timely access to session details and joining links.
1

Open email sender

Navigate to your instructor dashboard → Settings → Email sender.
2

Locate “Live event email reminders”

Scroll to the section labeled Live Event Email Reminders.
3

Enable automatic reminders

Turn on the toggle and click Update setting to start sending reminder emails to all registered participants.
4

Understand the schedule

Once enabled, live session reminders are automatically sent 30 minutes, 6 hours, and 24 hours before the event begins.

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Email templates

Fermion includes a library of predefined system-generated email templates that handle various automated communications, such as account creation, password resets, purchases, and event notifications. You can customize the content, layout, and appearance of these templates to reflect your branding and tone of voice. The Email Templates section lists all available templates along with their current status : whether using the default template or a custom version you’ve edited. The following default templates are available at Fermion and you can edit all of these templates as per your requirements.
TypeDescription
Live Event Host AddedSent when a user is added as a host for a live event.
Live Event Session ReminderReminder emails for upcoming live sessions.
New Account on ImportTriggered when a user account is created through a bulk import.
New Account on PurchaseSent when a new account is created during checkout.
New Community AnnouncementSent when a new announcement is published in a community.
New Product PurchaseConfirmation for new purchases or enrollments.
OTP for RegistrationSent to verify user identity during sign-up.
Password Updated ConfirmationConfirms successful password updates.
Pending Payment ReminderSent to users with incomplete EMI payments.
Product Rating ReminderEncourages users to rate purchased products.
Reset PasswordSent when a user requests a password reset.
User Group Product AssignedNotifies users when a product is added to their group.
User Group Product UnassignedNotifies users when a product is removed from their group.

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Editing an email template

You can also choose to edit these pre-defined templates and edit them according to your requirements with the help of the following steps:
1

Navigate to Email Templates

Go to Settings → Email senders → Email Templates.
2

Select a Template

Choose a system template from the list and click Manage.
3

Edit content

You can customize the subject line and the body text to align with your brand’s tone.
4

Add dynamic variables

You can use template variables to personalize each message dynamically at the time of sending.
When customizing your email templates, you can use the following variables to dynamically insert user, school, and product data.
These placeholders are replaced automatically when the email is sent.
VariableDetails
{{productName}}Title of the product that the user has purchased.
{{productType}}Type of the product.
{{productUrl}}URL where the user can access the product.
{{schoolId}}ID of your school.
{{schoolName}}Name of your school.
{{schoolHostname}}Hostname (domain) of your school.
{{schoolLogoUrl}}URL of your school’s logo image.
{{schoolPhysicalAddress}}Physical address of your school.
{{userId}}ID of the user.
{{userFullName}}Full name of the user.
{{userFirstName}}First name of the user.
{{userLastName}}Last name of the user.
{{userUsername}}Username of the user.
{{userEmail}}Email address of the user.
{{emailUnsubscribeUrl}}URL that allows the user to unsubscribe from future emails.
{{emailTrackingLogoUrl}}URL of the logo image used to track email open counts.
{{emailFromAddress}}Email address from which the message is sent.
{{emailFromName}}Display name that appears alongside your sender address.
{{emailReplyToAddress}}Email address where user should reply
5

Preview and Save

Review your edits using the built-in preview, then click Save changes to apply your changes.
Now your custom template will be used to send an email automatically whenever the respective event occurs.
All customized templates override the system defaults. You can restore the default content anytime by selecting Reset from the Manage Template view.

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Next steps

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