Support Strategy
Primary Support Channels
- WhatsApp: Available for direct and quick communication (details shared during onboarding)
- Email: sahil@fermion.app | vishnu@fermion.app
Support Coverage
- Standard support is available Mon–Sat, 9 AM – 9 PM IST
- Critical issues are monitored 24/7
- Direct call support is provided depending on the urgency of the issue
Types of Support Provided
- Technical Support: Platform issues, bugs, integrations
- Product Guidance: How-to queries, setup assistance
- Account & Billing: Subscription, invoicing, and refund support