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Fermion is committed to providing timely and effective support to ensure you have a smooth experience on our platform. Our support is structured to cover technical issues, product guidance, and account or billing-related queries, so you can get help with whatever you need, whenever you need it.

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Support availability

For our Indian customers, standard support is available Monday through Saturday, from 9 AM to 9 PM IST, ensuring that queries are addressed promptly during local business hours. Critical issues are monitored 24/7, and direct call support is provided depending on the urgency of the situation. For our global customers, we understand that time zones may differ, so we strive to find overlapping hours to provide real-time support wherever possible. Whether you need help troubleshooting a platform bug, understanding a product feature, or resolving billing questions, our team is ready to assist.

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Support channels

The primary channels to reach us include WhatsApp for quick and direct communication (The WhatsApp group is created during onboarding). You can also reach support directly using the Chat icon in your instructor dashboard.
Fermion Support Chat Example
We are also available at ([email protected]) if email is the preferred channel of communication. You can also connect with our community and team on our Discord server for real-time support, discussions, and feature updates.