> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fermion.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Strategy

> Understand the platform’s support strategy, including available help channels, escalation processes, and best practices for getting assistance.

Fermion is committed to providing timely and effective support to ensure you have a smooth experience on our platform.
Our support is structured to cover technical issues, product guidance, and account or billing-related queries, so you
can get help with whatever you need, whenever you need it.

## Support availability

For our **Indian customers**, standard support is available
**Monday through Saturday, from 9 AM to 9 PM IST**, ensuring that queries are addressed promptly during local business hours.
Critical issues are monitored **24/7**, and direct call support is provided depending on the urgency of the situation.

For our **global customers**, we understand that time zones may differ,
so we strive to find overlapping hours to provide real-time support wherever possible.
Whether you need help troubleshooting a platform bug, understanding a product feature,
or resolving billing questions, our team is ready to assist.

***

## Support channels

The primary channels to reach us include **WhatsApp** for quick and direct communication (The WhatsApp group is created during onboarding). You can also reach support directly using the **Chat** icon in your instructor dashboard.

<div style={{ display: "flex", justifyContent: "center", margin: "1.5rem 0" }}>
  <img src="https://67d6ad5ef66ee0901532fd2f.storage.fermion.app/public-uncached/object-store-public-files/uploads/26-11-2025/Arc_FEAFTjtVSP.gipykl.png" alt="Fermion Support Chat Example" style={{ maxWidth: "90%", height: "auto", boxShadow: "0 1px 8px rgba(0,0,0,0.08)" }} />
</div>

We are also available at ([support@codedamn.com](mailto:support@codedamn.com)) if email is the preferred channel of communication.

You can also connect with our community and team on our [Discord server](https://discord.com/invite/Sf45Hz38eB) for real-time support, discussions, and feature updates.

***